Praktikant (m/w) Service Line 100 % für 1 Jahr

Number 1 in the canton, committed, partnership-based and reliable – that is the Glarner Kantonalbank.

In our Service Line, we are the first point of contact for our customers with questions about services and products such as e-Banking and card management. We are looking for dedicated support for our team, which has the desire to dive into the daily life of a modern cantonal bank.

In this internship position, you will gain practical insights into telephone and written customer consulting as well as the administration of a bank service center. You will be professionally trained and learn about the processes in the core business.

Do you want to be part of our Service Line team for 1 year? Then we look forward to your application.

Your tasks:

• Support in processing incoming customer inquiries by phone, email or via e-Banking
• Collaboration on the management of internal and external inquiries (e.g. debit and credit card management)
• Participation in administrative tasks in the areas of payment transactions and account management
• Support for the team in documentation and process optimization
• Participation in training sessions on the product portfolio (accounts, cards, e-Banking)

Your profile:

• Completed Matura or a relevant school diploma
• Very good German language skills in writing and speaking
• High service orientation and pleasure in contact with people
• Careful, structured work and quick grasp
• Good knowledge of MS Office and digital affinity
• Reliability, initiative and team spirit

We offer you:

• A practical training in an experienced team
• Flat hierarchies, short decision-making paths and an uncomplicated approach
• The opportunity to take on responsibility and make real contributions
• Employment conditions and additional benefits of the GLKB
• Positive feedback culture and individual promotion