Sales Back Office Clerk

You are responsible for efficient and timely order processing and act as a hub and competent contact person between our customers, our field service and the production department.

• Independent processing of customer inquiries, quotes and orders
• Consulting our customers on printing processes, materials as well as price and delivery conditions
• Calculation of prices, creation of quotes and internal order documents
• Independent management and coordination of customer projects – from inquiry to delivery
• Coordination and processing of all relevant business processes in the sales back office

(e.g. order confirmations, ready-to-print, complaints, appointments)

• Recording and maintenance of follow-up and new orders
• Recording and forwarding incoming customer complaints to the quality department
• Evaluation of orders from a time and economic perspective
• Monitoring of delivery dates and coordination with production
• Optimization of internal processes as well as maintenance of material master data
• Occasional customer visits in Switzerland and abroad

(e.g. production centers, trade fairs; in agreement with the team management)

• Support of the team through supplementary sales-related activities