Assistant Head Concierge (w/m/d)

Short & brief

At The Chedi Andermatt, Alpine-Asian elegance, timeless design, and excellent service come together to create a first-class workplace. If you bring a passion for hospitality, a commitment to quality, and an international flair, you will find not just a job here, but the chance to join us in writing an extraordinary success story and making Andermatt the most attractive mountain destination in Switzerland.

We are looking for a dedicated, motivated individual as: Assistant Head Concierge

Your profile

• Several years of professional experience in a comparable position, ideally in the upscale 5-star hotel industry
• A very well-groomed appearance, excellent manners, and a natural, confident demeanor
• Very good written and spoken German and English; knowledge of additional languages, particularly French or Italian, is a plus
• A strong service orientation, organizational skills, flexibility, and the ability to maintain a clear overview even in a dynamic environment
• Natural leadership skills and a personality that impresses both guests and team members with expertise and professionalism
• A valid Category B driver’s license, as well as, ideally, experience with hotel software, preferably Opera Cloud
• A passion for the world of concierge services membership in Les Clefs d’Or or equivalent experience is an advantage and is actively encouraged by us

Your role

• Together with the Head Concierge, you will play a central role in leading and developing the concierge and valet team
• As a role model, you will practice honesty, integrity, and transparency, and encourage trustful and respectful collaboration
• You ensure smooth operational processes and actively contribute to day-to-day operations across all shifts
• In the Head Concierge’s absence, you take responsibility for managing and overseeing operations in the concierge and valet departments
• You assist with scheduling, shift planning, and vacation planning, while keeping business volume, seasonal trends, and the team’s needs in mind
• Together with the team, you create unforgettable guest experiences, professionally handle challenging guest situations, and actively contribute to the continuous improvement of guest satisfaction
• With your extensive knowledge of Andermatt, the region, and the Andermatt Swiss Alps project, you are a knowledgeable and inspiring point of contact for our guests

What you can look forward to

• Workplace in a region with a very good quality of life and high recreational value
• Various benefits in the Andermatt region
• Attractive accommodation conditions in Swiss Deluxe Hotels & Orascom Hotels
• 50% discount in our F&B outlets as well as Family & Friends rates
• Up to 50% financial support for further training and language courses