Customer Service Clerk - Social Insurances (m/f/d) 80-100%

MANPOWER AG specializes in temporary and permanent positions and offers comprehensive personnel services. With locations throughout Switzerland, we support our customers in successfully realizing their orders and projects.

For our customer in the Zurich region, we are looking for a communicative and service-oriented personality as:

Customer Service Clerk - Social Insurances (m/f/d) 80-100%

Do you enjoy customer contact, like to resolve concerns directly, and are looking for a varied activity with meaning? At the same time, do you want to develop professionally and expand your knowledge regarding occupational pension schemes and social insurances?

Your tasks

• Telephone and written support of customers
• Processing diverse inquiries regarding vested benefits accounts, occupational pension schemes, and debt collection
• Independent opening and processing of vested benefits accounts
• Verification and processing of payouts
• Processing of entries and exits as well as corresponding mutations
• Receipt and processing of wage reports from affiliated companies
• Independent clarification of customer concerns with the goal of a direct solution possible at the first contact
• Analysis and prioritization of incoming inquiries as well as forwarding more complex cases to the responsible specialist departments
• Ensuring a high service and processing quality
• Participation in process optimizations and smaller projects

Your profile

• Completed vocational training in the commercial sector or retail
• Initial professional experience in a customer- or service-oriented environment
• Enjoyment of telephone and written customer contact
• Knowledge of occupational pension schemes or 2nd pillar is an advantage, but not a requirement
• Fluent German skills in speaking and writing, at least level C1
• Very good oral French skills, at least level B2
• Italian or English skills are an additional plus
• Quick comprehension as well as enjoyment of familiarizing oneself with new subject areas
• Structured, accurate, and efficient way of working even with a high workload
• Open, reliable, and highly service-oriented personality

What we offer

• Attractive salary with TOP social benefits
• Modern working conditions with home office possibility
• Central workplace immediately near the Zürich Oerlikon station
• Versatile customer service function with varied questions
• Professional induction into occupational pension schemes and social insurance
• Attractive opportunity for entry or further development in the area of the 2nd pillar
• Participation in process improvements and smaller projects
• Collegial working environment with a strong team culture
• Diverse professional and personal development opportunities
• Meaningful activity in a stable and professional environment

Do you want to combine your enjoyment of customer contact with an exciting specialist field and develop yourself long-term in the area of social insurances and occupational pension schemes?

Then we look forward to your application.