Service Advisor Back Office After Sales (m/f/d) 80 - 100%

Does the idea of proactively offering an excellent customer experience together with your team inspire you? Do you enjoy performing administrative activities to a high quality standard and independently?

The Direct, Digital & Customer Care area is an important sales channel of Zurich Schweiz and ensures, through telephone and digital advisory and sales solutions, that our customers receive the best protection in every life situation. As a Customer Service Advisor in Back Office After Sales, you are part of a motivated team with lots of personality. If you understand customer excellence as an attitude and see the transformation process as an opportunity to improve customer interactions, then this position could be your next career step.

What you do

You process incoming customer inquiries in writing as well as by telephone and find customer-oriented solutions even in challenging situations
You carry out contract changes and ensure the correct processing of vehicle registrations, re-registrations, and de-registrations as well as other administrative processes
You competently advise customers, general agencies, and internal specialist departments on insurance questions in the non-life private customer business
You write and process written customer correspondence in high quality and ensure efficient processing
You take responsibility for the timely and high-quality processing of your business cases

What you bring

Successfully completed commercial training and/or professional experience in the insurance or finance industry
VBV certification is an advantage
Experience in written and telephone customer contact
High service orientation and quality awareness
Very good oral and written German and English skills, French and/or Italian are an advantage

Additional information

Part-time or full-time: 80-100%

Work location: Zurich, Oerlikon

Hybrid working: up to 40%

We look forward to your online application – even without a cover letter.
You are welcome to convince us of your motivation during a personal meeting.

Who we are

Zurich is a strong brand – more than 1.4 million Swiss customers trust our products and services. The basis of our success is our 53,000 employees worldwide, who help our customers in 210 countries and territories to better understand their risks and protect themselves against them. To deliver daily performance, we offer our employees flexible working models and interesting training opportunities. As a Zurich employee, you benefit from a variety of advantages and a strong culture, characterized by acceptance, diversity, and team orientation.

At Zurich, we nurture a culture of diversity and inclusion. Our goals and values are created to protect our employees, promote trust, and help them realize their full potential. We stand for justice and equality among our employees, regardless of gender, gender identity, sexual orientation, origin, ethnicity, religion, etc. The acquisition of our talents as well as the recruitment processes reflect this commitment in everyday life. Join us and become part of this culture.

Information for recruitment agencies

Zurich does not accept unsolicited applications from recruitment agencies for this position. Therefore, recruitment agencies please do not submit applicant documents to our employees or via our online career portal. We decline any responsibility for unsolicited applications as well as any fees and thank you for your understanding.