RECEPTIONIST (M/F)

RECEPTIONIST (M/F)

Job description:
As a receptionist within our prestigious 5-star hotel, you are the first point of contact for our guests, offering a warm welcome and excellence in service. You ensure the smooth running of the stay, from arrival to departure, in order to guarantee a seamless and memorable experience.
As the reception is open continuously, you will work according to variable schedules, including morning, afternoon, and night shifts.

This position is available for a start on 1st December as a CDD for a duration of 3 months.

Your missions, under the supervision of the Chef de Réception:

• Warmly welcome our guests upon arrival and facilitate their check-in as well as their check-out, in accordance with LQA standards.
• Anticipate guest needs to ensure optimal follow-up of their stay through meticulous preparation (pre-arrival call).
• Manage reservations, modifications, and cancellations, ensuring service is adapted to the specific requests of the guests.
• Ensure the administrative management of stays (billing, collections, etc.) in a precise and rigorous manner.
• Promote the different services of the hotel throughout the stay.
• Report and handle all complaints and problems encountered, in collaboration with the different departments, while ensuring rigorous follow-up of the solutions implemented.
• Maintain fluid and effective communication with all hotel departments to guarantee quality service.
• Manage all guest requests throughout the stay, in collaboration with Reception and other departments.
• Update guest profiles in Opera Cloud, integrating their preferences and remarks to personalize their stay.
• Driving of "free shuttles" for guests from 8h30 to 20h00
• Contribute actively to the continuous improvement of service quality by providing suggestions and ensuring guest satisfaction.
• Provide training to Reception staff on the Spa offer in order to better promote the facilities, treatments, and care to the clientele.
• Master the "Leaders Club" program.
• Provide concierge services (activity recommendations, restaurant reservations, transport organization, etc.).
• Drive guests' vehicles safely, in compliance with the highway code and rules of good neighborliness.
• Ensure careful parking of vehicles in the hotel garage, ensuring their security and cleanliness.
• Perform regular checks of the garage and vehicles.
• Actively sell superior rooms and additional services in order to optimize revenue.
• Preparation of arrivals and follow-up of guest preferences to offer a personalized experience.
• Regular contact with guests in order to anticipate their needs and personalize their experience.

PROFILE SOUGHT:

• Minimum 2 years of experience in a similar position within a high-end hotel, ideally a member of Leading Hotels of the World.
• Excellent command of French and English (any other language is an asset).
• Excellent presentation and very good communication skills.
• Team spirit and sense of service.
• Good command of the Opera Cloud software.
• Must have a vehicle.