IT Service Delivery Manager (M/F)

• 26 août 2026 • 100% • Durée indéterminée • Chemin du Dévent 7, 1024 Ecublens VD • Log in to see the jobup.ch salary estimation Meanquest is an ESN created in 1995 that today counts more than one hundred people. Based in Ecublens, Meyrin and Givisiez, it deploys its expertise in five key areas: infrastructure, support, Cloud solutions, security and recruitment. An IT company like ours relies on the commitment and know-how of its talents to offer quality customer service. We accompany our teams in their evolution by proposing beautiful career perspectives and we offer them a pleasant working environment based on autonomy.   We regularly look for profiles eager to get involved in the development of our company.   As part of the reinforcement of our teams, we are looking for an IT Service Delivery Manager (M/F)   Missions:    Reporting to the Client Success team, you guarantee the quality of the services delivered, respect for contractual commitments and you ensure the satisfaction of our clients.   • Guarantee the quality and performance of the services delivered to our key accounts • Monitor, analyze and report the performance of services (SLA, SLR, OLA, KPI and action plans) • Organize and lead steering committees (CoPil) with operational managers • Identify operational risks and implement continuous improvements at the service level • Ensure the delivery of our teams and the management of major incidents (P1) • Manage the processing of problems (recurring incidents) • Participate, support the different internal entities for the elaboration or update of the different elements of the service contract • Be the preferred operational interlocutor and build a relationship of trust with the client • Understand the client's business challenges and translate them into service requirements • Ensure respect for priorities and commitments made to the client • Manage sensitive situations and client complaints • Ensure the management and onboarding of new clients   Profile sought :   • Holder of a degree in Computer Science • Minimum 5 years of experience in a similar position including significant experience with key accounts • Good knowledge of ITIL fundamentals (certification a plus) • Ability to mobilize, coordinate and manage technical teams and support teams • Proactive in proposing continuous improvement of service quality • Strong sense of customer service and excellent interpersonal skills • Organization, rigor, resilience and ability to manage crisis situations • Ability to find compromises between different stakeholders • Ability to synthesize and popularize technical subjects • Knowledge of the IT world in Switzerland • Professional English required, both written and spoken • Business travel in the cantons of Geneva and Vaud.   Why apply?   • A dynamic and committed team • Great opportunities for professional development and continuous training • Pleasant and convivial premises • An animated company life with regular internal events • Possibility of teleworking     Is this opportunity interesting to you? Do not hesitate to apply and come join us!   *#LI-EF* Sector: IT / Informationstechnologie Position: IT / Technologie RAL: Employment type: Festanstellung