Customer Service & Order Management Clerk (m/f/d) 100%

For our client, we are looking for a Customer Service & Order Management Clerk (m/f/d) 100% Your area of responsibility • Order control: Independent management of the entire B2B order process – from order entry to schedule monitoring and goods dispatch. • Customer care & master data: Active maintenance of customer relationships as well as seamless administration and verification of contracts and supply agreements. • Interface function: Close exchange with internal specialist departments and external partners for the fine-tuning of delivery deadlines and quantity structures. • Logistics & billing: Creation of freight and shipping documents, processing of complaints/returns, and freight invoicing. Your profile • Qualification: Completed commercial basic training (EFZ) with sound practice in order processing, administration, or AVOR/disposition. • Languages: Stylistically proficient German (C2) as well as business fluent/good French in spoken and written form; further languages an advantage. • Personality: Assertive, resilient team player with a high service mindset and strong organizational talent. • Way of working: Independent, structured approach to thinking and quick comprehension – even in hectic situations. The offer • Team spirit: An upbeat, dynamic team in a modern working environment. • Security: A long-term perspective with a financially healthy and established employer. • Culture: An open company culture with flat hierarchies, a positive atmosphere, and mutual appreciation.