Senior Scrum Master

• IT - Project Management • Bern • Contracting • Part-time, 80-100% • 01.09.2026 - 31.12.2026 (with option for extension) • Scrum Master, agile, SAFe Your tasks: • You accompany and coach a shared service team in the further development of collaboration, prioritization and coordination with various agile teams and stakeholders • You moderate and further develop agile work formats such as Scrum and Kanban events, retrospectives, planning workshops, reviews as well as cross-team coordination • You design and optimize internal team as well as cross-team processes in the areas of prioritization, Release Management, Change Management, Incident Management and escalation • You promote a collaborative, appreciative and service-oriented team culture and sustainably anchor the service concept in daily workflows • You coach individuals and teams in the topics of collaboration, communication, understanding of roles, feedback culture, conflict management and taking responsibility • You support the team in living incident and escalation processes consistently and bindingly and establish clear communication and decision-making paths • You sensitize stakeholders to the impact of technical disruptions on operational processes and actively work on prevention, improvement and escalation measures • You convince and influence different stakeholder groups even without formal authority and contribute to sharpening priorities and driving decisions forward • You engage in the Scrum Master community and contribute to the further development of a modern and appreciative work culture   Your profile: • At least 5 years of professional experience as a Scrum Master, Agile Coach or Team Coach in complex organizations • Certification as a Scrum Master or comparable training • Sound experience with scaled agility, ideally in a SAFe environment • Demonstrable experience in individual and team coaching as well as in promoting shared leadership and self-organized teams • Experience in the design and optimization of processes within platform, infrastructure or operations organizations • Practical experience in the setup, introduction or further development of incident, escalation and crisis processes • Strong service, quality and responsibility awareness with the ability to translate technical risks understandably into operational impacts • High degree of social competence, empathy and interest in team dynamics in a complex environment • Ability to convince and successfully bring together different stakeholders without formal authority • Independent, pragmatic and resilient way of working with calm and solution-oriented action even in demanding incident or crisis situations • Excellent communication, moderation and conflict resolution skills in German and English