Customer Advisor Fleet Management Business Customers

As part of Post Company Cars, you ensure that our fleet management works smoothly and that vehicles, processes, and data converge reliably. With you, our business customers can count on professional service at any time! Your benefits at the Post. With us, you work in a future-oriented, dynamic environment in which you contribute and grow further. With us, various benefits await you, which allow you to design your everyday life flexibly according to your needs. Vacation We send you on 5 weeks of vacation. Education and further training We support you with education and further training, temporary job changes, and offer you advancement opportunities. We train and further educate drivers in our own training center. Family-friendly We offer 18 weeks of fully paid maternity leave and 4 weeks of leave for the second parent. In addition, we contribute to the costs of supplementary family childcare. Mobility offers We offer you a free Halbtax subscription, a discounted GA, or a commuter bonus. You only pay CHF 10 per year at PubliBike or Velospot. Discounts and rebates We offer you numerous discounts on brands and products. At the Post personnel restaurants and at other restaurants, you can also eat and drink at discounted prices. Gutscheine We give you up to CHF 500 in personal credit, which you can use for all products in the PostShop (incl. gift cards) as well as for products from SBB and Reka. What you can achieve. • You are the first point of contact (first-level support) for our business customers (Post and/or third-party companies) and ensure comprehensive support. • You answer telephone and written customer inquiries competently and in a solution-oriented manner in German, French, and English. • You are responsible for the registration and deregistration of the assigned business vehicles as well as the quality of the vehicle data. • You manage transport, delivery, vehicle exchange, and return processes with partner garages, coordinate rental vehicles, and ensure timely processing. • You ensure that all required documents are available on time and in full, and contribute to ensuring that our data and fleet information are always up to date. • You work together with insurance companies and road traffic offices, order fuel cards and insurance certificates, and take care of the invoicing. What you bring with you. • You bring experience in customer service and have good oral German and French skills (at least level B2). • Within the framework of the 40% workload, you can well arrange the working days Thursday and Friday. • Independent working, high sense of responsibility and quality, as well as good organizational and coordinative skills characterize you. • You are customer- and solution-oriented and have a quick grasp. • You are proficient in using the PC, especially with MS Office, and maintain an overview and a cool head even in hectic situations.