IT - Field Supporter / IT Supporter (all)

Your area of responsibility Processing of IT support requests including independent error analysis and troubleshooting for software and hardware – directly on-site Installation, configuration, and maintenance of clients, mobile devices, and peripherals, as well as software updates and patch management Support with hardware rollouts, workstation setups, moves, and inventories Administration of user accounts, permissions in Active Directory, Azure AD, and M365, including SSO and Multi-Factor Authentication (MFA) Support and monitoring of IT and OT systems including ensuring network availability, error analysis, and escalation Conducting training as well as creating instructions and self-service guides to promote IT self-help Optimization of IT support processes, service standards, and maintenance of IT documentation as well as knowledge management Supervision and guidance of two apprentices Your profile Completed training as an Informatiker EFZ with continuous further education At least 5 years of experience in the ICT sector In-depth knowledge in the Microsoft environment, Windows 11, Microsoft 365, and Azure Cloud Services Service- and solution-oriented way of working, high resilience, and independent working Strong communication skills, conscientious, customer-oriented, and a team player Pronounced quality and security awareness German C1 and English B2 Training as a vocational trainer